If you have not received your order, please follow these steps:

Check Your Shipping Confirmation Email:

Ensure that you received the shipping confirmation email with the tracking number. Sometimes these emails can end up in your spam or junk folder.

Track Your Order:

Use the tracking number provided in the shipping confirmation email to track your order on the courier’s website. This will give you the most up-to-date information on the location and status of your package.

Contact Customer Support:

If you are unable to track your order or if the tracking information indicates a problem, please contact our customer support team immediately through our website’s contact form. Provide your order number and any other relevant details to help us assist you more efficiently.

Allow for Processing and Delivery Times:

Please note that processing times may vary, and delivery times are estimates. If your order is still within the expected delivery window, it may be in transit.

File a Claim if Necessary:

If your order is significantly overdue and you have not received any updates, we may need to file a claim with the courier. Our customer support team will guide you through this process.

We understand the inconvenience of not receiving your order and will do everything we can to resolve the issue promptly. Thank you for your patience and understanding.

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